Adam Markowitz is CEO and co-founder of Drata, where he is expanding the company’s work in continuous compliance and trust ...

Will Bodewes is the Co-Founder and CEO of Phonely, a voice AI company focused on helping businesses answer calls and improve ...

Your resume says "six months," but your interview practice notes say "one year." Even though it is the same experience, the ...

On the way home after failing an interview, you look at the girls at that shop on social media and compare yourself, thinking ...

Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

Job seekers can meet hiring managers and interview on site at Clark Logic's Kalamazoo hiring event featuring multiple career ...

An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer ...

Advertisers spend heavily trying to figure out what consumers want. Now Citi wants to help them figure out what consumers ...

The Missouri Public Service Commission has rejected requests to reconsider its decision denying nearby residents formal ...

AI Adoption is an Organizational/Legal Challenge, Not Just Technical: While technical readiness is high, widespread adoption of conversational AI for self-service remains under 50% due to internal ...

Leadership Forum how they handle customer inquiries after hours. Artificial intelligence factored into many answers, as did setting boundaries ahead of time. Below, 26 of them share the tools, systems ...