CVS Pharmacy is going to use AI to answer customers' questions on the phone before taking you to a live agent, CVS Health CTO Tilak Mandadi told WSJ.

Japan's SoftBank is testing AI technology that can make the lives of call center workers easier by adding a "softer" tone to angry calls.

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop or smartphone, but over a traditional phone call. “AI is the most ...

Governments are adopting generative and agentic AI to improve public services, reduce burnout and build trust through responsible oversight.

AI is set to disrupt the telco sector just like any other, and while big players will of course make their impact, newer startups could be just as important.