SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, today announced the integration of its voice solution with ServiceNow’s native Virtual Agent as part of its ongoing collaboration with the company’s ...

ServiceNow launched conversational bot technology called Virtual Agent that aims to complete work from conversations and resolve issues for customers and employees via automation. Virtual Agent, which ...

ServiceNow Inc. today introduced Now Assist for Virtual Agent, a chatbot that uses generative artificial intelligence to help workers quickly find business information. The chatbot is rolling out on ...

ServiceNow's new chatbot works across applications and can summarize customer service interactions and perform case, incident, and agent chat summarizations; act as a virtual agent; and perform search ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Today, ServiceNow announced “Now Platform Washington, D.C.”, the latest ...

Companies to provide enhanced collaboration and digital workflow offerings for the distributed workforce The new capabilities enhance an existing ServiceNow Virtual Agent integration. With Virtual ...

The information technology workflow management giant ServiceNow Inc. said today it’s expanding its family of Now Assist generative artificial intelligence agents. The new Now Assist in Virtual Agent, ...

ServiceNow is launching a new Virtual Agent integration with Citrix ITSM that aims to automatically resolve virtual application and desktop resets. As virtual infrastructure expands in hybrid work ...

ServiceNow Deepens Partnership with Microsoft to Deliver Transformative Employee Experiences “We're helping customers solve for once-in-a-generation challenges as they capitalize on the promise of ...

IT helpdesk team lead Anthony Warrell told a ServiceNow AI readiness digital summit that the work aligns with a broader ‘AI ...

When it comes to making requests inside a company for new equipment or to learn about HR policies, it can be a frustrating experience for both sides of the equation. HR and IT are probably tired of ...