Apple in April 2022 launched a Self Service Repair program for the iPhone, which is designed to allow Apple device owners to do their own repairs in their homes using Apple parts, repair manuals, and ...

The Covid-19 pandemic shattered the status quo in 2020, and this year will provide no guarantees for retailers, restaurants and other physical experience providers either. You must leave no stone ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. McDonald’s kiosks have helped streamline the order ...

If routine employee questions and problems take up a significant portion of your human resources (HR) department’s time and energy, consider helping employees help themselves. HR software often ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...

Self-service supermarket tills are supposed to make our lives easier but after years of scanning groceries ourselves, some shoppers are really missing the human touch. The row over self-scan versus ...