SINGAPORE: Shopee Singapore announced on Friday (Apr 28) that it will commit to an average resolution time of two-and-a-half working days for refunds and return requests, as part of a broader ...

Thanks to the efforts of its operations and customer service teams, the e-commerce giant has established an industry-leading standard to better protect consumer rights. Ms Evelyn Goh, a 48-year-old ...

SINGAPORE – With e-commerce complaints such as wrong deliveries or faulty products on the rise, one big player has committed to raising standards to reduce such occurrences across the board. Shopee ...