LIVE FROM GSMA MOBILE WORLD CONGRESS AMERICAS 2017: By 2018, all brands will have bots in beta and the time to start investing in a chatbot strategy is now, according to Lauren Kunze, CEO and ...

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Ms. Kunze is the chief executive of Pandorabots. Kuki is accustomed to gifts from her biggest fans. They send flowers, chocolates and handwritten cards to the office, especially around the holidays.