Optus has unveiled a service it has been using since May, which gives customers moving to the NBN a single interface for all their needs during the transition off legacy network. Speaking at the ...
Virgin Mobile has blitzed an Australian Communications Consumer Action Network (ACCAN) report detailing disappointing customer service from Australia's telco providers; however, the telco stopped ...
Optus has been crowned the global king of social media customer service at the international contact centre awards in Las Vegas. The telco nabbed two prizes at the event: best use of social media ...
SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq:NICE) business, today announced that Optus Business has signed a strategic partnership with NICE inContact to deliver NICE inContact ...
Optus customers across Queensland were unable to dial triple-0 from their home phones in another disaster for the embattled ...
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