Instead of spending on traditional advertising, invest money in improving the customer experience. Better customer service leads to a high ROI, satisfied customers, and stronger referrals. Referred ...

“Robots” uses Coolidge’s comedic performance to highlight what can be an irritating expectation consumers have when calling customer service. According to a recent Discover and Dynata survey, 95% of ...

Personalized customer service goes beyond addressing customers by their names or asking how their day is going. In today’s data-heavy marketplace, personalization means leveraging customer and ...