DTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at work — not by a colleague or a boss, but by a customer who allegedly ...

SAN FRANCISCO (KABC) -- It's a story of frustration we can all relate to -- a San Francisco couple trying to cancel their Comcast cable service. It started with a simple request, but the response was ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

For 11 miserable months, I was armed with a phone headset — and not much else — as a customer support advocate at a popular TV and movie streaming company (I'll let you guess which one). While I ...

If you’ve been trying to file for unemployment benefits, claim an airline refund or hunt down a lost package, chances are you’ve called a customer-service line once, twice — maybe 15 times. You’ve ...

Comcast execs had better take the recording below seriously, because in the last few hours it has become an Internet phenomenon — an example of almost everything that many consumers hate about the ...

Angry customers are costing call center workers more than their patience. New research conducted by a group of professors in the US and China reveals that customer service reps who suffer “verbal ...

A customer of Avenge Controller wrote the company wanting to know when the game controller he had ordered would arrive. A representative answering emails replied, "Grow up you look like a complete ...

Editor’s Note: We recently published a feature called “10 Things We Hate About ISPs and Cable and Phone Companies,” and got many comments on the PCW Forum and at Digg.com. One comment on the PCW Forum ...

Christina Grady had just broken off her engagement and just needed support. Christina Grady received flowers from a Capital One representative after her card was shut down for buying furniture after ...