In 2017, Chris published The Millennial's Guide to Making Happiness and did a TEDx talk shortly after on MESH: his system for happier living based on travels to 41 countries. Seeing how money could ...

If you've ever arrived at a hotel early and been told your room isn't ready, you're experiencing a well-established hospitality routine. These afternoon check-in timings aren't random at all. They are ...

Aristide Tofani doesn’t like to wait, and when he’s in a hurry, he uses a trick favored by frequent business travelers: To speed things up at the front desk, he dresses the part. “When I’m wearing a ...

A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. By Seth Kugel Last September, my husband and I ...

Dubai just dropped a citywide upgrade for travelers: a one-time biometric, fully contactless hotel check-in that works across the entire city. No more standing in long lobby queues or digging through ...

A Miami hotel is facing backlash over a viral video that claims the front desk was staffed by an outsourced worker to welcome new guests during the check-in process. In the video, a guest who booked a ...