The Treasury Inspector General for Tax Administration says performance metrics aren't clear for the IRS Customer Callback System. In the report, TIGTA said the IRS needs to enhance reporting of the ...

CHICAGO (CBS)-- We got dozens of emails on Wednesday alone from people still not getting the answers they need from the Illinois Department of Employment Security. The IDES callback system launched ...

The Carver County Sheriff’s Office has implemented a new Automated Abandoned Callback (AAC) system to improve efficiency in its 911 call center.

CHICAGO (CBS)-- Dozens of unemployed people have told us they've waited weeks for a phone call back from IDES only to get disconnected. What's going on? CBS 2 Investigator Dorothy Tucker talked with ...

(TNS) - Assault victim Kenneth Jacob, a Waikiki Neighborhood Board member, retraces his steps and stands at the spot where he was attacked by a homeless man at the Ala Wai Bridge on Ala Moana ...

The agency charged with handling Illinois unemployment claims this week implemented a new callback system that’s aimed at eliminating with lengthy wait times or the need to call back multiple times to ...