KETTERING, Ohio (WDTN) — Another call center will hang up their phones in Kettering. In the 4300 block of Display Lane in Kettering, Spectrum has operated a call center for a number of years.

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

This collaboration equips Business Process Outsourcing (BPO) providers with Callvu’s industry-leading Digital Micro Apps, which are purpose-built to contain more calls and automate agent workflows to ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More JustCall by SaaSLabs, a contact center software provider backed by ...

The dispatchers inside the Georgia Tech Police Department's Emergency Communications and Operations Center take pride in being the voice behind the call when an emergency arises. When placing a ...

VANCOUVER, Wash., June 03, 2025 (GLOBE NEWSWIRE) -- Cyber Acoustics, a leading innovator in affordable and high-performance communication solutions, today announced its patent-pending Agent Assist ...

Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...

The Gazette offers audio versions of articles using Instaread. Some words may be mispronounced. Alliant Energy call center employees in Iowa will “transition” to being employees of InnoSource, a ...

TEGUCIGALPA, Honduras, Oct. 08, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today ...