In the video taken by a bystander, the customer appeared to be upset that her online order was canceled. A bystander video shows an angry customer throwing hot coffee at a McDonald’s worker in ...

An employee is pushed by angry customers who think shouting will get them what they want. Instead of backing down, the worker stays firm, sets boundaries, and handles the situation with more control ...

Last December, I was in line at a big bookstore. It was packed, and the woman in front of me was not happy. Have you ever been behind someone, and even without seeing their face that they’re really ...